How Will the Shipping Process Be?
Order Preparation and Packaging:
After placing an order, the products are carefully prepared and packaged.
Each product is packaged with suitable packaging materials to prevent damage.
Shipping Process:
Choice of Shipping Company: Your order will be sent with reliable shipping companies. The shipping company will be specified to you during the ordering process.
Tracking the Shipment: Once your order is shipped, you will receive a tracking number to easily track the whereabouts of your shipment.
Delivery Time: Depending on the shipping company and delivery address, your order is usually delivered within 3-7 business days. More precise information about the delivery time will be provided to you during the ordering process.
Delivery:
Address Information: To ensure the smooth delivery of your order, please enter your address information correctly and completely.
Shipping Delivery: The courier will deliver your order to the address you provided. Identification may be required during delivery.
Delivery Issues: If you encounter any issues during the delivery process, you can contact our customer service.
How Will the Return and Cancellation Process Work?
Order Cancellation:
Before Order Confirmation: Before confirming your order, you can cancel the products you have added to your cart anytime you want.
After Order Confirmation: If your order has been confirmed, you need to contact our customer service as soon as possible for the cancellation process. Your order can be canceled before it is shipped.
Product Return:
Return Period: After receiving the product, you can usually request a return within 14 days. The return period may vary according to the store's policies.
Return Conditions: The product to be returned must be unused, in its original packaging, and with all accessories. There should be no damage or missing parts on the product.
Our site keeps protecting consumer rights as one of its top priority rules. In this sense, any product or service-related problems you experience while shopping on our Site are evaluated meticulously and resolved as soon as possible.
It should not be forgotten that "contracts regarding products offered in material media if protective elements such as packaging, tape, seal, package, etc. have been opened after the delivery of the goods" are outside the scope of the right of withdrawal.
Return Process:
Contact Customer Service: Contact our customer service to create your return request. After your return request is approved, you will be given the necessary instructions.
Return via Shipping: Send the product back to us through the designated shipping company. Keep the tracking number of the return shipment.
Return Evaluation: Once the returned product reaches us, its condition will be assessed to determine if it meets the return conditions.
Return Approval: Upon approval of your return, the refund will be made to your original payment method. The completion of the return process may take 7-10 business days.
Cancellation and Return Fees:
Cancellation: No fee is charged for order cancellation.
Return: The shipping fee for the return shipment may vary depending on the store's policies. In some cases, the return shipping fee may be charged to the customer.
